Preventing fraud
at scale.
Internal Admin Team
With transaction happening at scale, managing them across spreadsheets is labor intensive, difficult to collaborate, and reliant on individuals.
(All-new platform*) We built out a white-label tool for our partners to track and create rules to manage potential fraud.
Problem
Without the right tools, fraudulent charges on average can cost a small/medium business ~$500k+.
In talking with our company partners we learned of some core problems.
Iteration
In a first pass, we built the designs as robust as possible, but that doesn’t necessarily mean it’ll be needed. In talking with our users, we looked to simplify functionality where we could.
With moderated user testing, we learned that having all the bells & whistles didn’t necessarily help get the job done better.
Final Design
Now with this white-label product, our users can set custom rules & formulas to trigger fraud alerts based on suspicious activities.